Refund & Cancellation Policy

1. Pay-As-You-Go Model

SUPUP does not use recurring subscriptions. Customers purchase prepaid SUP Credits up front, and credits are consumed only as software operations are performed. Because there is no recurring plan, there is nothing to cancel — you simply stop purchasing additional credits.

2. Refund Eligibility

Refunds are only available for completely unused SUP Credits within 14 days of purchase. Once SUP Credits are consumed for platform operations, they are strictly non-refundable.

3. Non-Refundable

• SUP Credits already consumed by software operations (data syncs, API calls, or automations).
• Credit purchases for which a refund is requested more than fourteen (14) days after purchase.

4. How to Request a Refund

To request a refund for unused SUP Credits, email support@supup.io from the address associated with your account, including your account details and the purchase reference. Approved refunds are issued to the original payment method, typically within five (5) to ten (10) business days.

5. Billing Questions and Chargebacks

If you believe you were charged in error, please contact support@supup.io before initiating a chargeback. We are committed to resolving billing issues quickly and fairly, and most concerns can be resolved directly and faster than the chargeback process.